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Comment: Omitting "please" because we are telling them how to do something they already want to do.

If you are experiencing technical issues with the CTRP web application, or if you have questions, contact us at ctrp_support@nih.gov. When submitting support requests, please include:

  • Your contact information, including your telephone number
  • The name of the application/tool you are using
  • The relevant URL
  • A description of the problem and steps to recreate it
  • The text of any error messages you have received

...