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It then sends on-hold reminder email messages to the submitter and trial record owners automatically every three (3) business days.
Note
titleReview and track all incomplete submissions and trials with discrepancies often to ensure the trials are processed accordingly.

The system sends an on-hold notice to the submitter and trial record owners as soon as you put the trial on hold for the following reasons: a) Submission Incomplete, and b) Submission Incomplete - Missing Documents.

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Business Day Definition - Include v4.4
Business Day Definition - Include v4.4

If no response is received within one week, send a follow-up reminder via email.
If no response is received within one week after the second email, call the trial submitter.
If no resolution or response is available, take the trial off hold.

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