Page History
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Time | Item | Who | Notes |
---|---|---|---|
Action Items | |||
Monthly status reports (Nov, Dec) | |||
Invoices | Oct-Dec 2017 invoice has been received | ||
Incoming Help desk requests | ISBI has generated requests for help, data conversion, technical issues tracking is mostly done by email evaluating systems that could be used for tracking - ongoing
| ||
Procedure questions | How are help desk requests received? How are help desk requests logged? How are help desk requests tracked? Who responds to the help desk requests? How is a "responder" assigned to the help desk request? How are answers tracked? Who closes an issue? Should we track user satisfaction? How to track user satisfaction? Workflow Response time
| ||
Means to request help | phone, email, ticketing system | ||
Means to provide help | email, answer on phone, chat, WebEx, Bomgart | ||
Supported Challenges | see new table | ||
Action items
- Move documentation to Medici Helpdesk
- Establish wiki page
- Access to wiki for Jayashree and Karl
- Attend NBIA status meeting on
- generate template for monthly status report
- generate template for meeting notes
- Fill in challenge table in meeting notes Unknown User (helmerk)
- Fill in challenge table on completed challenges page Unknown User (helmerk)
- Prepare of announcing Medici Helpdesk on February 5 community call Unknown User (helmerk)
- fill out ongoing and completed challenges tables Unknown User (helmerk)
- Unknown User (helmerk) Monthly status reports for November and December
- review existing documentation Unknown User (helmerk)
- give Samarth instruction on how to get an wiki account Klinger, Carolyn (NIH/NCI) [C]
- Wagner, Ulrike (NIH/NCI) [C] add Samarth to invitation