Page History
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Time | Item | Who | Notes |
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Action Items | see below | ||
Monthly status reports (Nov, Dec) | November - missing December - missing January, Februar - submitted; link to meeting notes Financial status reports are needed for all months, suggestion submit them with invoices, ask finance department to do them. | ||
Invoices | Oct-Dec 2017 invoice has been received | ||
Incoming Help desk requests | ISBI has generated requests for help, data conversion, technical issues tracking is mostly done by email evaluating systems that could be used for tracking - ongoing
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Procedure questions | How are help desk requests received? How are help desk requests logged? How are help desk requests tracked? Who responds to the help desk requests? How is a "responder" assigned to the help desk request? How are answers tracked? Who closes an issue? Should we track user satisfaction? How to track user satisfaction? Workflow Response time
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Means to request help | phone, email, ticketing system | ||
Means to provide help | email, answer on phone, chat, WebEx, Bomgart | ||
Supported Challenges | see new table | ||
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