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August 4, 2020: The team confirmed that this retry functionality works only for Globus transfers, not for AWS S3 or Google Drive. |
Sometimes an upload fails due to network issues or other issues. In these cases, consider the following steps:
- Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus.
- Check whether the file or files exist, as specified in the upload request.
- Contact NCIDataVault@mail.nih.gov with details about the problem.
- If the issue persists, view the details about the specific failed upload request, as described in Viewing Upload Registration Status.
- Click the Retry icon ( ), visible on the right or left side of the page, depending on the size of your browser window. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.