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1. Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus. 
   
   
2. Check whether the file or files exist, as specified in the registration request. 
   
   
3. Contact NCIDataVault@mail.nih.gov with details about the problem. 
   
   
4. If the issue persists, view the details about the specific failed registration request, as described in Viewing the Details of a Registration Task.  
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5. Click the Retry icon (), visible on the right or left side of the page. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.
6. Click the link to view the new registration status row on the Data Registration Task Details page.