Page History
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Time | Item | Who | Notes | |
---|---|---|---|---|
Action Items | see below | |||
Monthly status reports (Nov, Dec) | November - missing December - missing January, Februar - submitted; link to meeting notes Financial status report is included with the invoice. | |||
Invoices | Oct-Dec 2017 invoice has been received | |||
Website | Create a website that explains what a challenge is and who to contact for help, including phone line and email Will be tied into the TCIA application process | |||
Incoming Help desk requests | ISBI has generated requests for help, data conversion, technical issues tracking is mostly done by email evaluating systems that could be used for tracking - ongoing
| |||
Procedure questions | How are help desk requests received? How are help desk requests logged? How are help desk requests tracked? Who responds to the the help desk requests? How is a "responder" assigned to the help desk request? How are answers tracked? Who closes an issue? Should we track user satisfaction? How to track user satisfaction? Workflow Response time
| |||
Means to request help | phone, email, ticketing system | |||
Means to provide help | email, answer on phone, chat, WebEx, Bomgart | |||
Supported Challenges | see new table | |||
Action items
- Unknown User (helmerk) Monthly status reports for November and December
- Unknown User (helmerk) review existing documentation
- give Samarth instruction on how to get an a wiki account Klinger, Carolyn (NIH/NCI) [C]
- add Samarth to invitation Wagner, Ulrike (NIH/NCI) [C]