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Page History
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| Time | Item | Who | Notes |
|---|---|---|---|
| Action Items | see below | ||
| Monthly status reports (Nov, Dec) | November - missing December - missing January, Februar - submitted; link to meeting notes Financial status report is included with the invoice. | ||
| Invoices | Oct-Dec 2017 invoice has been received | ||
| Website | Create a website that explains what a challenge is and who to contact for help, including phone line and email Will be tied into the TCIA application process | ||
| Incoming Help desk requests | ISBI has generated requests for help, data conversion, technical issues tracking is mostly done by email evaluating systems that could be used for tracking - ongoing
| ||
| Procedure questions | How are help desk requests received? How are help desk requests logged? How are help desk requests tracked? Who responds to the help desk requests? How is a "responder" assigned to the help desk request? How are answers tracked? Who closes an issue? Should we track user satisfaction? How to track user satisfaction? Workflow Response time
| ||
| Means to request help | phone, email, ticketing system | ||
| Means to provide help | email, answer on phone, chat, WebEx, Bomgart | ||
| Supported Challenges | see new table | ||
Action items
- Monthly status reports for November and December Unknown User (helmerk)
- review existing documentation Unknown User (helmerk)
- give Samarth instruction on how to get a wiki account Klinger, Carolyn (NIH/NCI) [C]
- add Samarth to invitation Wagner, Ulrike (NIH/NCI) [C]
