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NameAttended
Jayashree Kalpathy-Cramer Yes
Karl Helmer No
Ed Helton Yes
Ulli Wagner Yes
Carolyn Klinger Yes
Samarth Nandekar Yes

Goals

  • Status Update for Medici Helpdesk

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TimeItemWhoNotes
 Action Items see below
 Monthly status reports 

November MSR missing

December MSR missing

Kudos for February status report

 Invoices 

Oct-Dec 2017 invoice has been approved

Jan 2018 invoice has been approved

 Out of office Ulli out of office from March 21, returning April 9. Meeting on March 29 will take place as scheduled.
 Website 

Create a website that explains what a challenge is and who to contact for help, including phone line and email

Will be tied into the TCIA application process

 Incoming Help desk requests 

ISBI has generated requests for help, data conversion, technical issues

tracking is mostly done by email

evaluating systems that could be used for tracking -      ongoing

 

 Procedure questions 

How are help desk requests received?

How are help desk requests logged?

How are help desk requests tracked?

Who responds to the help desk requests?

How is a "responder" assigned to the help desk request?

How are answers tracked?

Who closes an issue?

Should we track user satisfaction?

How to track user satisfaction?

Workflow

Response time

 

 Means to request help phone, email, ticketing system
 Means to provide help email, answer on phone, chat, WebEx, Bomgart
 Supported Challenges see new table
    
    
    

Action items