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What is OKTA?
Okta is the multifactor authentication service provider for NCIs CTRP and Precision Medicine applications. Multifactor authentication is used to provide additional security beyond just entering a username and password: authentication is accomplished by either responding to an alert on a cell phone, pressing a key in answer to a recorded phone call, or entering a code received via text message or phone call.
Even if you already use Okta for other programs, you will still need to set up Okta for your new account the first time you log in. Every user has an Okta profile that facilitates the authentication of the user into their accounts on the applications. Previously, the login process for NIH internal users displayed only the iTrust login screens, without the option to login using the Okta profile username and password.
Important Note:
To prevent any problems during the login process, make sure that the browser popup blocker is disabled. A popup blocker may preventing the application from opening the login page.
See the following for instructions on disabling popup blockers for various browsers:
For additional support contact your IT Support department or one of the NCI's various application support teams below:
| Application | Support Email address |
|---|---|
| STRAP | ctrp_support@nih.gov |
| CTRP | ctrp_support@nih.gov |
| DLAP | dlap_support@mail.nih.gov |
| CSMS | csms-support@nih.gov |
| Adult Matchbox | matchbox-support@nih.gov |
| Pediatric Matchbox: | ped-match-support@nih.gov |
| Include Page | ||||
|---|---|---|---|---|
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Okta Password Expiration
As with most user profile passwords, Okta passwords require periodic updating to maintain compliance with security policy. NIH Users also need to update their Okta password as per the update schedule, even if they choose to only use iTrust to login to the applications.
Users will receive an email alerting them when it is time to update their Okta password.
Reset Okta Password
IF:
- You receive a notice informing you that your Okta password is expiring (All users), or
- You forget your Okta password and want to use it to login (All users)
THEN:
- You will need to reset your Okta password
To reset your Okta password use one of the following methods:
- Shortcut to the password reset page at: https://bioappdev.okta.com/signin/forgot-password
- Go to the application’s Login Page and reset your password using the instructions in this document titled “First Time Login Steps: Non-NIH Users”.
Reset iTrust Password
To change the iTrust password:
- If you have forgotten your NIH ITRUST PASSWORD, you may reset it using a link from the application. From the Login URL, click on the blue button, then click on the ‘Need help signing in?’ link underneath the username text box
- Next, click on the ‘Reset iTrust Password’ link. This will take you to the NIH password reset module.
NOTE: When you reset your password using this link from the MATCHbox or STRAP application, it will be reset for all NIH logins.
