| Accomplishments this month |
|---|
Gathered information regrading the types of queries from the previous challenges. Start designing challenge help desk infrastructure. |
| Planned for next month |
|---|
| Information gathering from other projects that have help desks. |
| Comments |
|---|
Meetings
| Meeting | Date |
|---|---|
| Meeting with previous staff to get history of help requests | 11/7/2017 |
| Meeting with previous staff to get history of help requests | 11/14/2017 |
Milestones
| Description | Date |
|---|---|
| Went through user forums for previous challenges to gather information on previous issues | |
Issues
| Description | Resolution | Status | Creation Date | Close Date |
|---|---|---|---|---|
| NA | ||||
Risks
| Description | Mitigation | Rank | Status | Creation Date | Realization Date | Close Date |
|---|---|---|---|---|---|---|
| NA | ||||||
