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Date

Attendees

NameAttended
Jayashree Kalpathy-Cramerno
Karl Helmeryes
Ed Heltonno
Ulli Wagneryes
Carolyn Klingeryes
Samarth Nandekar 

Goals

  • Status Update for Medici Helpdesk

Currently supported challenges

Name of ChallengeOrganization / MeetingMedici instance
used

Release
Training data

Release
Test data
Number of
Participants
Closing DateWill the challenge remain open?Comments
ISBI Lung Nodule ChallengeInternational Symposium on Biomedical Imaging January 8, 2018March 5, 2018 March 19, 2018  
Pediatric Bone Age ChallengeRadiological Society of North America August 5, 2017October 7, 201739 individuals or teamsOctober 17, 2018  

Discussion items

TimeItemWhoNotes
 Action Items  
 Monthly status reports (Nov, Dec)  
 Invoices Aimee already pinged MGH
 Community Call - Announcement do it on February 5 call 

10-15 minutes

https://groups.google.com/forum/#!forum/nci-imaging-community-call

February 5, 1:00 pm - 2:30 pm ET

    
 Incoming Help desk requests 

ISBI has generated requests for help, data conversion, technical issues

tracking is mostly done by email

evaluating systems that could be used for tracking -      ongoing

 

 Procedure questions 

How are help desk requests received?

How are help desk requests logged?

How are help desk requests tracked?

Who responds to the  help desk requests?

How is a "responder" assigned to the help desk request?

How are answers tracked?

Who closes an issue?

Should we track user satisfaction?

How to track user satisfaction?

Workflow

Response time

 

 Means to request help phone, email, ticketing system
 Means to provide help email, answer on phone, chat, WebEx, Bomgart
 Supported Challenges see new table
    
    
    

Action items