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Comment: Revised based on info in Teamwork task 6115901 from Edmond Mulaire.

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  1. Include Page
    Password 1st step - Include 20170425
    Password 1st step - Include 20170425

  2. Click Email a Password Reset Link. The Email a Password Reset Link page appears.

    HTML Comment
    hiddentrue

    Screenshot TBD.

  3. Enter your CTRP username and the email address associated with that account.
  4. Click Submit. If the email address matches the username, the system sends an email message to that address.
  5. Click the link inside that message. A page appears prompting for the new password.
  6. Enter your CTRP username and new password.
    Include Page
    Password Requirements - Include 20170424
    Password Requirements - Include 20170424
  7. Enter the new password again to confirm.
  8. Click Submit. If the new password met all requirements, a confirmation page appears.

If you have questions or want to report any issues, send an email to ctrp_support@nih.gov.