If you have forgotten the password for your CTRP user account, you can reset it.
- On the Registration login page (https://trials.nci.nih.gov/registration), click Reset Password. On the Reset Password tab, click the CTRP Password Self Service Station link. The Change Your Password page appears. (For a more direct route to this page, visit https://trials.nci.nih.gov/ctrp-password.)
Click Email a Password Reset Link. The Email a Password Reset Link page appears.
- Enter your CTRP username and the email address associated with that account.
- Click Submit. If the email address matches the username, the system sends an email message to that address.
- Click the link inside that message. A page appears prompting for the new password.
- Enter your CTRP username and new password. The new password must meet the following requirements:
- Must be 8-15 characters.
Must have at least one uppercase letter (A-Z), one lowercase letter (a-z), one digit (0-9), and one special character. Special characters include the following:
! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~- Must not match any of the previous 6 passwords for this account.
- Enter the new password again to confirm.
- Click Submit. If the new password met all requirements, a confirmation page appears.
If you have questions or want to report any issues, send an email to ctrp_support@nih.gov.
