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- Check whether the Globus group has been given write permission to the target Globus endpoint. For instructions, refer to Preparing to Use Globus.
- Contact NCIDataVault@mail.nih.gov with details about the problem.
- If the issue persists, view the details about a specific failed download request, as described in Viewing Download Status.
- Click the Retry icon (The system responds as follows:The system submits The system submits a new request, identical to the original request. The system displays a message , and adds a new download status row to the Download Tasks page. A message appears with a Task ID link for the new request. The system adds a new download status row to the Download Tasks page. ), visible on the right or left side of the page, depending on the size of your browser window.