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  1. Check whether the Globus group has been given write permission to the target Globus endpoint. For instructions, refer to Preparing to Use Globus. 

  2. Contact NCIDataVault@mail.nih.gov with details about the problem. 

  3. If the issue persists, view the details about a specific failed download request, as described in Viewing the Details of a Download Task. 
    Data Object Download Task Details page with a failed download.Image Removed
    Data Object Download Task Details page with a failed download.Image Added

  4. Click the Retry icon (The retry icon.), visible on the right or left side of the page. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request. 
  5. Click the link to view the details page for the new download task.