NIH | National Cancer Institute | NCI Wiki  

Versions Compared

Old Version 10

changes.mady.by.user Frost, Ruth (NIH/NCI) [C]

Saved on

compared with

New Version Current

changes.mady.by.user Frost, Ruth (NIH/NCI) [C]

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Deleted old note.
HTML Comment
hiddentrue

August 4, 2020: The team confirmed that this retry functionality works only for Globus transfers, not for AWS S3 or Google Drive. 

Sometimes a download fails due to network issues or other issues. Sometimes, you might decide to cancel a download in progress, as described in Viewing the Details of a Download Task. In these cases, consider the following steps: 

  1. Check whether the Globus group has been given write permission to the target Globus endpoint. For instructions, refer to Preparing to Use Globus. 

  2. Contact NCIDataVault@mail.nih.gov with details about the problem. 

  3. If the issue persists, view the view the details about a specific failed download request, as described in Viewing the Details of a Download StatusTask. 
    Data Object Download Task Details page with a failed download.Image Removed
    Data Object Download Task Details page with a failed download.Image Added

  4. Click the Retry icon (The retry icon.), visible on the right or left side of the page, depending on the size of your browser window. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request. 
  5. Click the link to view the details page for the new download status row on the Download Tasks pagetask.