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Comment: Omitting "please" because we are telling them how to do something they already want to do.

If you are experiencing technical issues with the CTRP web application, please contact us at ctrp_support@nih.gov.

When submitting a support request, please include:

  • Your contact information, including your telephone number
  • The name of the application/tool you are using
  • The relevant URL
  • A description of the problem and the steps to recreate it
  • The text of any error messages you have received

When submitting an enhancement request, please include:

  • Your contact information, including your telephone number
  • The name of the applicable application or resource
  • A description of the enhancement request with as much detail as you can provide

...