 |
Page History
...
| Time | Item | Who | Notes | ||
|---|---|---|---|---|---|
| Action Items | |||||
| Monthly status reports (Nov, Dec) | |||||
| Invoices | Aimee already pinged MGH | ||||
| Community Call - Announcement do it on February 5 call | 10-15 minutes https://groups.google.com/forum/#!forum/nci-imaging-community-call February 5, 1:00 pm - 2:30 pm ET | ||||
| Incoming Help desk requests | ISBI has generated requests for help, data conversion, technical issues tracking is mostly done by email evaluating systems that could be used for tracking - ongoing
| ||||
| Procedure questions | How are help desk requests received? How are help desk requests logged? How are help desk requests tracked? Who responds to the help desk requests? How is a "responder" assigned to the help desk request? How are answers tracked? Who closes an issue? Should we track user satisfaction? How to track user satisfaction? Workflow Response time
| ||||
| Means to request help | phone, email, ticketing system | ||||
| Means to provide help | email, answer on phone, chat, WebEx, Bomgart | ||||
| Supported Challenges | see new table | ||||
| Viewer (ePad, OHIF) | OHIF is also ITCR supported and might be considered for some upcoming challenges. Consider Medici team presenting experiences to NBIA team at a later time. NBIA/TCIA team are also talking about implementing a DICOM viewer. | ||||
Other Items conversation with L. Tarbox about use of JIRA for tracking requests. | |||||
Action items
- Move documentation to Medici Helpdesk
- Establish wiki page
- Access to wiki for Jayashree and Karl
- Attend NBIA status meeting on
- generate template for monthly status report
- generate template for meeting notes
- Fill in challenge table in meeting notes Unknown User (helmerk)
- Fill in challenge table on completed challenges page Unknown User (helmerk)
- Prepare of announcing Medici Helpdesk on February 5 community call Unknown User (helmerk)
- fill out ongoing and completed challenges tables Unknown User (helmerk)
- Monthly status reports for November and December Unknown User (helmerk)
- review existing documentation Unknown User (helmerk)
- give Samarth instruction on how to get an wiki account Klinger, Carolyn (NIH/NCI) [C]
- add Samarth to invitation Wagner, Ulrike (NIH/NCI) [C]
