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- If you were using Globus for the transfer, check whether the Globus group has been given appropriate permissions to the target Globus endpoint. For instructions, refer to Preparing to Use Globus.
- View the details about a specific failed request, as described in Viewing Status.
- Click the retry icon in the Transfer Status column. The system submits a new request, identical to the original request.
- If the issue persists, select About > Contact. For details, refer to Contacting Us.
