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  1. Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus with DME. 

  2. Check whether the file or files exist, as specified in the upload request. 

  3. Contact NCIDataVault@mail.nih.gov with details about the problem. 

  4. If the issue persists, view the details about the specific failed upload request, as described in Viewing Upload Status. 
    Data Objects Bulk Upload Task Details page with a failed upload.Image Removed
    Data Objects Bulk Upload Task Details page with a failed upload.Image Added

  5. Click the Retry icon (The retry icon.Image Removed)The retry icon.Image Added), visible on the right or left side of the page, depending on the size of your browser window. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.