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WIKI MAINTENANCE NOTICE

Please be advised that NCI Wiki will be will be undergoing maintenance on Monday, June 24th between 1000 ET and 1100 ET.
Wiki will remain available, but users may experience screen refreshes or HTTP 502 errors during the maintenance period. If you encounter these errors, wait 1-2 minutes, then refresh your page.

If you have any questions or concerns, please contact the CBIIT Atlassian Management Team.

Sometimes a registration fails due to network issues or other issues. In these cases, consider the following steps: 

  1. Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus. 

  2. Check whether the file or files exist, as specified in the registration request. 

  3. Contact NCIDataVault@mail.nih.gov with details about the problem. 

  4. If the issue persists, view the details about the specific failed registration request, as described in Viewing the Details of a Registration Task.  

    The Data Registration Task Details page with a failed upload.

  5. Click the Retry icon (The retry icon.), visible on the right or left side of the page. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.
  6. Click the link to view the details page for the new data registration task.


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