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Comment: Updated for MODAC-310, 313, & 321.
  1. Open a supported browser: 

    • Chrome
    • Firefox 
  2. Navigate to the following portal:

    http://modac.cancer.gov/ 

    The home page appears. 

  3. Select AboutContact (or in the footer, select Contact UsMoDaC). The Contact Us page appears. 

    • If you have logged in, as described in Logging In, the system automatically specifies your name and , email address, and organization
    • Otherwise, specify your name and , email address, and organization
  4. From the Type of Inquiry list, select an option. 
  5. Type your message. 

    Type your message. To copy one of the following examples, click the icon next to it:

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    I would like permission to upload data. 

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    I would like to change the email address in my MoDaC user account. 

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    I would like to change the groups listed on the Manage Account page for my MoDaC user account. 

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    I have a question about preparing a metadata file to perform a bulk upload.

    (The Uploading Multiple Assets from a Globus Endpoint page might help.) 

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    My upload is failing and I don't know why. I tried clicking retry, but the issue persists. 

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    My download is failing and I don't know why. I tried clicking retry, but the issue persists. 

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    I would like to change which groups can access a collection.

    (The Managing Group Access to an Existing Collection page might help.)

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    I would like to delete data.

    (The Deleting Data page family might help.)

  14. Respond to the reCAPTCHA prompt.

  15. Click Submit. The system sends your message to the MoDaC team.