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- Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus.
- Check whether the file or files exist, as specified in the registration request.
- Contact NCIDataVault@mail.nih.gov with details about the problem.
- If the issue persists, view the details about the specific failed registration failed registration request, as described in in Viewing the Details of a Registration StatusTask.
- Click the Retry icon (), visible on the right or left side of the page. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.
- Click the link to view the new registration status row on the Data Registration Task Details page.