Template - Interview Script

1

Thank you for taking the time to talk to me. As you know from our email exchange I'm working as a requirement analyst for an effort byNCI and caBIG, as we are working toward a new and improved version of the semantic  infrastructure. Our first step is to organize requirements collected over the past year.

Your organization has expressed a requirement/need for BRIEF STATEMENT OF USER REQUIREMENT. I am talking with you today to collect more information in order to enable us to meet this requirement.

2

Could you please describe what the person interacting with the system's role is (actor) and what business goal s/he is trying to achieve?

make sure to get:
(1) actor from List of actors
(2) business goal

3

In interacting with the caBIG infrastructure, do you have any solution integration needs? If so, what are they? Have you envisioned new ways of interacting with existing or new parts of the semantic  infrastructure?

Prompt to elicit changes/new ways of using the infrastructure

4

Are there any business changes you are assuming we will be able to deal with? 

Notes on anticipated business changes

5

Are there any capabilities you are expecting to be available to support your needs? 

Notes that identify capabilities, tools, and/or services expected

6

Do you use any of the existing software/services? If so, what do you like or dislike about it?

Yes OR No/ Notes that fully describe the requirement, if related to existing capability

7

If this requirement is implemented, what will change in your company/daily work?

Summary of perceived benefit or negative impact, listen for "time-savings", "effort reduction", "usability", "interoperability" etc...Prompt to elicit benefits/value - will help to prioritize

8

If, for any reason, we were not able to create that solution, do you think there might be another way to solve this issue? Can you think of an alternative solution?

Description of any other solution that customer can envision
Prompt to elicit alternative solutions / workarounds.

9

Would you agree that we can summarize your requirement like this?
(Summarize one requirement in 2-3 lines and read back to interviewee for confirmation.)

Requirement statement accepted by interviewee

10

How important is this requirement to the interviewee?

Concrete assessment of the relative importance for the requirements specification
Select:

1. Must have
2. Should have
3. Nice to have but not essential
4. Other (describe)

11

Are there other requirements that you would like to share with us? I'd be more than happy to call you back another time, or if you have more time now, please share other issues you can think of.

Prompt to elicit any hidden - potentially higher priority requirements if they exist
(If yes, take notes to use in on a new page with this template; if time not available now, try to make appointment for another call.)

12

Who else should we talk to in order to elicit more information about this need?

Name of contact(s)

For specific service enhancement or requirement from Forum entry:

13

Can you or someone else give me a step-by-step description of how you would describe the expected performance/behavior of the software in order for you to feel that your requirement is met? 

Required: Fit Criterion- will help us create test cases and user acceptance criteria

14

Forum Link:

VKC or other forum where this requirement is discussed

15

References (optional):

Links to articles, papers or presentations relate