This section provides instructions for modifying your CTRP account.
Resetting Your CTRP Password
- On the Registration login page (https://trials.nci.nih.gov/registration), click Reset Password. On the Reset Password tab, click the CTRP Password Self Service Station link. The Change Your Password page appears. (For a more direct route to this page, visit https://trials.nci.nih.gov/ctrp-password.)
Click Email a Password Reset Link. The Email a Password Reset Link page appears. (For a more direct route to this page, visit https://trials.nci.nih.gov/ctrp-password/?action=sendtoken.)
- Enter your CTRP username and the email address associated with that account.
- Click Submit. If the email address matches the username, the system sends an email message to that address.
- Click the link inside that message. A page appears prompting for the new password.
- Enter your CTRP username and new password. The new password must meet the following requirements:
- Must be 8-15 characters.
Must have at least one uppercase letter (A-Z), one lowercase letter (a-z), one digit (0-9), and one special character. Special characters include the following:
! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~- Must not match any of the previous 6 passwords for this account.
- Enter the new password again to confirm.
- Click Submit. If the new password met all requirements, a confirmation page appears. Passwords remain in effect for 60 days.
If you have questions or want to report any issues, contact us at ctrp_support@nih.gov.
Managing Your User Account Profile
You can update your account information after you have registered for an account and have logged in to Registration.
Changing your Organizational Affiliation results in loss of privileges
If you change your organizational affiliation, the system revokes your existing Site Admin and Accrual Submission privileges.
How to Edit Your Account Information
- On the top right corner of any page, click Your Username > My Account.
The My Account page appears, populated with the information you previously supplied for your account. In the Your Account Profile section, make any changes as necessary, and then click Save.
