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If you have forgotten the password for your STRAP user account, or if you want to reset it for any reason, you can reset it.

  1. On the STRAP login page (https://strap.trials.nci.nih.gov/login), click Need help signing in. The user will get two additional options: Reset Password for Non-NIH User and Reset Password for NIH User (iTrust).

  2. Choose the applicable option and enter the email address associated with your account.

  3. Click Reset Via Email. If the system finds an account with that email address, the system sends an email message to that address.
  4. Click the link inside that message. A page appears prompting for the new password.
  5. Enter your new password. The new password must meet the following requirements:
    • Must be 8 characters, minimum.
    • Must have at least one uppercase letter (A-Z), one lowercase letter (a-z), one digit (0-9), and one special character. Special characters include the following:
      ! @ # $ % ^ & *

    • Must not match any of the previous 6 passwords for this account.
  6. Enter the new password again to confirm.
  7. Click the submit icon. If the new password met all requirements, a success message appears. 

If you have questions or want to report any issues, contact us at ctrp_support@nih.gov.

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