Sometimes an upload fails due to network issues or other issues. In these cases, consider the following steps:
- Check whether the Globus group has been given read permission to the Globus source. For instructions, refer to Preparing to Use Globus.
- Check whether the file or files exist, as specified in the upload request.
- Contact NCIDataVault@mail.nih.gov with details about the problem.
- If the issue persists, view the details about the specific failed upload request, as described in Viewing Registration Status.
- Click the Retry icon (
), visible on the right or left side of the page, depending on the size of your browser window. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.
