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Question: User registration is unable to send the user an email to confirm registration. What do we do?

Topic: caArray Usage

Release: Up to caArray 2.x

Date entered: 01/13/2010

Details about the Question

The User Registration page shows the following error message at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:

2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3


This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:


The correct value should be "True" or "False".


GUI Installer Text


Permissible Value


"Mail Server Authentication"

Whether or not the mail server should be authenticated against.

"true" / "false"


"Mail Server starttls"

Whether or not the mail server should be communicated with using Transport Layer Security (TLS).

"true" / "false"

For more information on what are the permissible values for caArray Installation, check out: caArray 2.3.0

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