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Question: User registration is unable to send the user an email to confirm registration. What do we do?
Topic: caArray Usage
Release: Applicable Releases:</strong> Up to caArray 2.x
<strong>Date Date entered: <01/strong> January 13, /2010
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caArray Usage
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Details about the Question
The User Registration page is not able to send registration emails. The shows the following error message was returned at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
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2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3 |
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Answer
This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:
mail.smtp.auth=Yes
mail.smtp.starttls.enable=Yes
The correct value should be "True" or "False".
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Topic:
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Question
Answer
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Please leave your comment in the caArray End User Forum.
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Parameter | GUI Installer Text | Description | Permissible Value |
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mail.smtp.auth | "Mail Server Authentication" | Whether of or not the mail server should be authenticated against. | "true" / "false" |
mail.smtp.starttls.enable | "Mail Server starttls" | Whether of or not the mail server should be communicated with using Transport Layer Security (TLS). | "true" / "false" |
For more information on what are the permissible values for caArray Installation, check out: caArray 2.3.0 install.properties
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Please leave your comment in the caArray End User Forum</html>.
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