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Question: User registration is unable to send the user an email to confirm registration. What do we do?
Topic: caArray Usage
Release: Up to caArray 2.x
Date entered: 01/13/2010
Details about the Question
The User Registration page shows the following error message at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
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{scrollbar:icons=false} h1. Question: User registration is unable to send the user an email to confirm registration. What do we do? *Topic*: caArray Usage *Release*: Up to caArray 2.x *Date entered*: 01/13/2010 h2. Details about the Question The User Registration page shows the following error message at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file: {code}2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3{code} h2. Answer This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be: |
Answer
This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:
mail.smtp.auth=Yes
...
mail.smtp.starttls.enable=Yes
...
The
...
correct
...
value
...
should
...
be
...
"True"
...
or
...
"False".
...
Parameter | GUI Installer Text | Description | Permissible Value |
|---|---|---|---|
mail.smtp.auth |
...
...
Server |
...
Authentication" |
...
Whether |
...
or |
...
not |
...
the |
...
...
server |
...
should |
...
be |
...
authenticated |
...
against. |
...
"true" |
...
/ |
...
"false" |
...
mail.smtp.starttls.enable |
...
...
Server |
...
starttls" |
...
Whether |
...
or |
...
not |
...
the |
...
...
server |
...
should |
...
be |
...
communicated |
...
with |
...
using |
...
Transport |
...
Layer |
...
Security |
...
(TLS). |
...
"true" |
...
/ |
...
"false" |
...
For
...
more
...
information
...
on
...
what
...
are
...
the
...
permissible
...
values
...
for
...
caArray
...
Installation,
...
check
...
out:
...
...
...
...
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