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h1. Question: User registration is unable to send the user an email to confirm registration. What do we do?
*Topic*: caArray Usage
*Release*: Up to caArray 2.x
*Date entered*: 01/13/2010
h2. Details about the Question
The User Registration page shows the following error message at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
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Question: User registration is unable to send the user an email to confirm registration. What do we do?
Topic: caArray Usage
Release: Up to caArray 2.x
Date entered: 01/13/2010
Details about the Question
The User Registration page shows the following error message at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
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2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3 |
Answer
This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:
{code} h2. Answer This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be: mail.smtp.auth=Yes |
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mail.smtp.starttls.enable=Yes |
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The correct value should be "True" or "False". |
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Parameter
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GUI Installer Text
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Description
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Permissible Value
|| Parameter|| GUI Installer Text || Description|| Permissible Value || | mail.smtp.auth |
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| "Mail Server Authentication" |
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| Whether or not the mail server should be authenticated against. |
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| "true" / "false" |
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| | mail.smtp.starttls.enable |
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| "Mail Server starttls" |
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| Whether or not the mail server should be communicated with using Transport Layer Security (TLS). |
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| "true" / "false" |
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| For more information on what are the permissible values for caArray Installation, check out: [caArray 2.3.0 install.properties |
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Have a comment?
Please leave your comment in the caArray End User Forum.
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|https://wiki.nci.nih.gov/x/YBohAQ]
h2. Have a comment?
Please leave your comment in the [caArray End User Forum|https://cabig-kc.nci.nih.gov/Molecular/forums/viewtopic.php?f=6&t=577].
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