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Okta Setup for New User Accounts

What is OKTA?

Okta is the multifactor authentication service provider for our applications. Multifactor authentication is used to provide additional security beyond just entering a username and password: authentication is accomplished by either responding to an alert on a cell phone, pressing a key in answer to a recorded phone call, or entering a code received via text message or phone call.

Even if you already use Okta for other programs, you will still need to set up Okta for your new account the first time you log in. Every user has an Okta profile that facilitates the authentication of the user into their accounts on the applications. Previously, the login process for NIH internal users displayed only the iTrust login screens, without the option to login using the Okta profile username and password.

Important Note:

To prevent any problems during the login process please make sure that you disable your browser popup blocker that may be preventing the application from opening the login page. After doing so, please refresh the application page.

For the latest instructions on disabling your browser popup blocker, please follow the links below:

Chrome: How to change popup blocker settings in Chrome

Firefox: How to change popup blocker settings in Firefox

Safari: How to change popup blocker settings in Safari

The links above are subject to change based on the latest browser versions. If you continue to experience problems with your browser popup blocker, please contact your IT support department. Alternatively you can also reach out to our application support team(s) as follows:

Adult Matchbox: matchbox-support@nih.gov
Pediatric Matchbox: ped-match-support@nih.gov

STRAP: ctrp_support@nih.gov

CTRP: ctrp_support@nih.gov

DLAP: dlap_support@mail.nih.gov

CSMS: csms-support@nih.gov

First-Time Login Steps - NIH Users


Note: For NIH users (anyone with an email that ends in NIH). Okta can utilize iTrust for authentication, so you do not need to set up authentication through Okta Verify. However, you can choose to do so as an alternative login.

To access a new account with Okta authentication:

  1. Go to the Login URL for the application and click on the applicable button on the application’s login screen. For most applications, it is a blue button that reads “Acknowledge and Continue”.
  2. Click on the ‘Login With iTrust’ button.
  3. You will see the iTrust screen. Use your PIV card or enter your NIH USERNAME and NIH PASSWORD. This will log you into the system.




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