Sometimes a download fails due to network issues or other issues. Sometimes, you might decide to cancel a download in progress, as described in Viewing the Details of a Download Task. In these cases, consider the following steps:
- Contact NCIDataVault@mail.nih.gov with details about the problem.
- If the issue persists, view the details about a specific failed download request, as described in Viewing the Details of a Download Task.
Click the Retry icon (
), visible on the right or left side of the page. The Re-enter S3 Credentials dialog box appears.
- Specify the AWS access key, secret access key, and region. Click Retry. The system submits a new request, identical to the original request. A message appears with a Task ID link for the new request.
- Click the link to view the details page for the new download task.
