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  • Created by Unknown User (dilmanih), last modified on Feb 22, 2012

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Question: Why is my study stuck in the 'Processing' status hours after I deployed it?

Topic: caIntegrator usage

Release: all versions

Date entered: 2/22/2012

Details About the Question

When you deploy a study, you may find its status showing as 'Processing' on the 'Manage Studies' page hours or even days later (see screenshot below). The status may remain stuck like this indefinitely regardless of how fast your caIntegrator server is.

Answer

The most common cause of this problem is an out of memory error caused by a limitation in the size of the heap on the JBoss server running caIntegrator. If a study deployment fails due to this error, caIntegrator does not notify the user and instead logs the error in the server.log file located at the following Windows path:

[installation root]\caintegrator2\jboss-4.0.5.GA\server\default\log

Note that the study's status will continue to show as 'Processing' on the 'Manage Studies' page even after the deployment has failed and the error has been logged.

The heap size is set in the 'run.bat' file located at the following Wu

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