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Question: User registration is unable to send the user an email to confirm registration. What do we do?
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Topic: caArray Usage
Release: Up to caArray 2.x
Date entered: January 01/13, /2010
Details about the Question
Unable to Send User Registration Confirmation e-Mail.
The User Registration page is not able to send registration emails. The shows the following error message was returned at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
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2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3 |
Answer
This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:
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Parameter | GUI Installer Text | Description | Permissible Value |
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mail.smtp.auth | "Mail Server Authentication" | Whether of or not the mail server should be authenticated against. | "true" / "false" |
mail.smtp.starttls.enable | "Mail Server starttls" | Whether of or not the mail server should be communicated with using Transport Layer Security (TLS). | "true" / "false" |
For more information on what are the permissible values for caArray Installation, check out: caArray 2.3.0 install.properties
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