Topic: caArray Usage
Release: Up to caArray 2.x
Date entered: January 13, 2010
Question
Unable to Send User Registration Confirmation e-Mail.
The User Registration page is not able to send registration emails. The following error message was returned at the top of the page: "Unable to send the confirmation email". The user found the following relevant error in the log file:
2009-12-09 13:48:45,765 ERROR [gov.nih.nci.caarray.web.action.registration.RegistrationAction] Failed to send an email com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. 23sm72910qyk.3
Answer
This problem was due to incorrect mail parameter settings. The following two parameters were incorrectly set to be:
mail.smtp.auth=Yes
mail.smtp.starttls.enable=Yes
The correct value should be "True" or "False".
Parameter |
GUI Installer Text |
Description |
Permissible Value |
|---|---|---|---|
mail.smtp.auth |
"Mail Server Authentication" |
Whether of not the mail server should be authenticated against. |
"true" / "false" |
mail.smtp.starttls.enable |
"Mail Server starttls" |
Whether of not the mail server should be communicated with using Transport Layer Security (TLS). |
"true" / "false" |
For more information on what are the permissible values for caArray Installation, check out: caArray 2.3.0 install.properties
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