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Phone support is not currently available.

Password Changes

New functionality (as of October 4, 2023) enables the user to set and reset their own password. Updated (as of February 7, 2024) to send a final warning two days before account/password expiration.

  • As a new caNanoLab user, when registering for your account, you will receive a link to set your password.
  • If you forget your password, you’ll be able to reset it yourself by going to User Actions->Reset Password.
  • New passwords cannot be the same as your previous six passwords.
  • The system requires you to reset your password every 120 days and sends a reminder message 10 days before each expiration date. A final warning will be sent two days before the account/password expires.
  • Any user with no email address registered in the system will now have their account disabled. They need to email caNanoLab-Support@ISB-CGC.org to reactivate the account and provide the email address that they want associated with their account.