Wiki management and technical documentation support is available to CBIIT project teams and (non-CBIIT) NCI teams.
How We Can Help You
The documentation team can help make a project successful by performing the following tasks and others. We require a charge code for all work. We are experts at accessibility for electronic documents and will make sure that all materials we deliver are Section 508-compliant.
- Develop documentation such as user guides, admin guides, and quick reference guides for release in formats including Confluence, Word, and PDF.
- Overhaul or update existing user documentation for a new release, including release announcements.
- Write scripts for and record explainer videos about software usage.
- Write online help or tutorials built into the user interface of an application.
- Write/review UI text and error messages for an application.
- Integrate user documentation with project code in GitHub.
- Write or edit software lifecycle documents, API guides, architecture guides, and developer documentation.
- Analyze content in Jira, GitHub, or PowerPoint and create other documents based on that content.
- Create templates for developers to easily create documentation.
- Perform file conversions, typically to Confluence wiki format, and other file operations as required.
- Remediate any document for Section 508-compliance.
- Support project management by preparing team process documents.
Wiki Management Tasks
The documentation team can help make a project successful by performing the following tasks and others.
- Remediating wiki pages for Section 508-compliance
- Wiki restructuring (creating standard headings on home page, grouping items such as status reports together, and so on)
(If you want to create or update an LDAP group and/or wiki space, contact NCIAppSupport@nih.gov.)
Website Design Tasks
The documentation team is adept at organizing complex information for clear presentation in a website. Using Lucid Chart, Balsamiq, and other tools, we can design menus and information on web pages.
How to Request Help
Send the following information in an email message to the NCI Leidos-CBIIT Documentation Team.
- Your name
- Your organization (please spell out acronyms)
- Your request
Determining Level of Effort
The documentation team can work with the Technical Project Manager to develop a level-of-effort estimate for documentation support. To start this process, provide as much of the following information as possible in an email to the NCI Leidos-CBIIT Technical Documentation Team:
- JIRA issues explaining new features
- URL for the Development and/or QA servers
- Functional requirements document, if available
- Any other supporting documentation that describes how the features will be implemented
- Development schedule
- Budget available for technical documentation
Upon request, the documentation team can create a detailed documentation plan to estimate the time required to complete the work, confirm the scope of the project, and agree on deliverables. To improve the plan's accuracy, send as much of the information above as possible to the technical writer as soon as possible.
Benefits of Involving the Documentation Team
Involving the documentation team in your project has many benefits, some of which follow.
- Documentation is clear and accurate, supporting ease of task completion and expanded and optimal use of applications.
- Documentation meets accessibility standards including Section 508 compliance.
- Documentation is organized to information within it is easy to find.
- Wiki users are able to readily create new wikis and expand existing content, including new topics and formats.
- Technical staff can spend more time using their unique talents instead of creating or updating user documentation.
Documentation Feature Catalog
The Documentation Feature Catalog demonstrates selected features available on the NCI Wiki. Ask us for help incorporating them into your documents. For exploratory purposes, this catalog also includes examples of these features implemented using a site generator.
